Refund Policy
Drapery Consultations + Samples
In-Person and virtual consultations, installations, and samples are non-refundable. Should you need a larger piece please order by the yard here.
Custom Made Products
Since we custom make every drapery panel, roller-shade, valance, bedding, pillow, roman shade, and shower curtain to fit your style and measurements, these items may not be returned or exchanged.
We encourage clients to double-check their custom specifications before confirming their order. Due to the custom nature of your order, it is essential to note that items cannot be returned or exchanged unless defective or damaged upon receipt.
Deposit
Clients have the flexibility to make an initial deposit of 75% of the total balance, plus any applicable credit card processing fees. The remaining balance is due in full no later than two weeks prior to the confirmed installation date. Failure to meet this payment deadline will result in a delay of your installation by up to two additional weeks, depending on our current workload. These terms are non-negotiable.
Back-Ordered Fabric and Hardware
In the event that fabric or hardware is back-ordered, clients will be notified within 24 hours along with an estimated arrival date. If you choose not to proceed with the back-ordered items, a refund will be issued for the amount paid, less the 2.9% +.30 credit card processing fee. We use Stripe.com to process payments on elainethomasinteriors.com.
Fabric and Hardware (Returns)
All sales are final on cut fabric and lining. There is a 25% restocking fee for unopened hardware that has been returned within 14-days. Opened hardware packaging is non-returnable.
Content
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These terms and conditions are subject to change at any time with or without notice.
Privacy Policy
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